This Privacy Statement governs how Grandstream Networks, Inc. and its affiliates (“Grandstream,” “us,” “our” or “we”) may collect, use, and disclose information that we obtain through our websites, products and other services under the control of Grandstream (the “Services”). By accessing this website, ordering or registering to use the Services, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Statement.

Please be sure to read this entire Privacy Statement before using or submitting information to the Grandstream Services. This Privacy Statement is incorporated into Grandstream’s Terms of Service.


When you interact with us through the Services, we may collect Personal Information and other information from you, each as defined and as further described below:

Personal Information. “Personal Information” means information that alone or when in combination with other information may be used to readily identify or contact you, such as your name, age, email address, address, or other information about you that is directly linked to Personal Information. We do not consider Personal Information to include information that has been de-identified or aggregated so that it does not allow a third party to easily identify a specific individual.

Cookies, Automatic Data Collection, and Related Technologies. When you access or use the Grandstream Services, we and third parties that may provide certain functionality on the Grandstream Services, such as social media or advertising networks, may engage, receive, collect, and store certain types of information through automatic data collection tools including cookies, pixel tags, web beacons, embedded web links, and similar technology. Information collected by Grandstream or other third parties through these technologies is referred to for the purposes of this Privacy Statement as “Passively Collected Information.” The various information collection technologies that we and others may employ may collect information including, but not limited to, information such as your Internet Protocol (IP) address, browser type, the date and time that you use the Grandstream Services, referring/exit pages and URLs, number of clicks, cookies that may uniquely identify your browser, and information about your mobile device.

Cookies. In operating our Services, we may use cookies. Additionally, third-party widgets may install cookies depending on their configuration. We may (and we may allow third party service providers to) use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of our Service. Our cookies help provide additional functionality and help us analyze Services usage more accurately. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the features of our Services.

Managing Cookies and Do Not Track:

Our Services currently do not respond to “Do Not Track” (DNT) signals and operate as described in this Privacy Statement whether or not a DNT signal is received.

Payment Method Information. Some Services may require you to furnish certain financial information, such as credit card or other payment account information in order to complete a purchase.

Customer Support. We may collect Personal Information through your communications with our customer support team.


We use the Personal Information you provide in a manner that is consistent with this Privacy Statement. Grandstream may also use your Personal Information and Passively Collected Information collected through the Services to help us improve the content and functionality of the Site, to better understand our users and to improve the Grandstream Services. Grandstream and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications.

Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes only and may provide it to third parties to allow us to facilitate the Grandstream Services. We may use and retain any data we collect to provide and improve the Grandstream Services.

Service Communications. We may contact you using the contact information you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.

Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We also do not provide any Personal Information to any third-party ad networks. We may use your Personal Information and other information to communicate with you by email, text message, or push notification to provide you with information we think may be of interest to you. You may opt out of marketing emails at any time by using the opt-out link in an email. We will send you text messages only with your consent, which we will ask you for at the time you provide us with your mobile telephone number.

Aggregate Data. We may de-identify and aggregate data collected through the Grandstream Services and use it for any purpose. We do not consider Personal Information to include information that has been de-identified or aggregated so that it does not allow a third party to easily identify a specific individual.


Vendors and Service Providers. We may share any information, including Personal Information, that we receive with vendors and service providers retained by us.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect yours, ours or others’ rights, property, or safety.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.

With Your Consent. We may also disclose your Personal Information with your permission.


This Privacy Statement applies only to the Grandstream Services. The Services may contain links to other web sites not operated or controlled by Grandstream (the “Third Party Sites”). We do not own, control, or operate such linked sites, and we are not responsible for the privacy policies or practices of such linked sites. Privacy policies and practices for such linked sites may differ from this Privacy Statement and our practices. We encourage you to read the privacy policies of such linked sites before disclosing your personal information on such sites, as those privacy policies will apply to information collected through those third party websites.


We do not knowingly collect, maintain, or use Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Grandstream Services. If you have reason to believe that a child under the age of 13 has provided Personal Information to Grandstream through the Services, please contact us, and we will endeavor to delete that information from our databases.


We take steps to ensure that your information is treated securely and in accordance with this Privacy Statement. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using the Grandstream Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Grandstream Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Grandstream Services or by sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at


If you are visiting from the European Union or other regions with laws governing data collection and use, please note that by providing your information to the Grandstream Services you are agreeing to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Statement.


If you would like to update or modify any Personal Information you have provided us, you can do so by emailing us at If you have any questions or concerns about this Privacy Statement or the use of your information, please contact us at


Posting of Revised Privacy Statement. We may update this Privacy Statement to reflect changes to our information practices. If we make any change in how we use Personal Information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Grandstream Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

New Uses of Personal Information. From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Statement. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Statement in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.